The Synergy Service allows organizations to build customer relationships and deliver consistent, world-class service while driving down the total cost of ownership through greater productivity and reduced costs. This lets organizations improve customer satisfaction by managing, synchronizing, and coordinating all customer touchpoints whether in the call center in the field, or over the Internet.

With Synergy Service organizations can grow revenue and increase service sales effectiveness, by improving contract renewal rates, off-warranty contract capture rates and overall market share.

Synergy Service enhances customer satisfaction by enabling product development and engineering to deliver high quality products based upon customer feedback, through support of multiple occurrence defects and release management.

Synergy Service includes auto-receiving functionality for inventory shipments sent to mobile inventories, which frees field engineers from error-prone, redundant tasks and allows them to focus on higher-value customer activities.

Synergy Service enables service organizations to dramatically improve the productivity and effectiveness of their service professionals, increase revenue and maximize customer satisfaction.

Synergy Service covers all aspects of a service business by supporting closed-loop problem resolution, call handling, preventive maintenance, contracts, schedule optimization, shipping, receiving, depot repair, parts, logistics and inventory management and invoicing functionality.