Cogent is the best in voice based call center segment in India.

• State-of-the-art technology.
  We look into using a top tier outsourced solution which includes: a software system with open architecture to link with your network and support a heterogeneous environment of carrier networks; ACD (automatic call distribution), PBX (private branch exchange or private telephone switchboard), IVR (interactive voice response), Web, and e-mail platforms; and complementary software applications.
  
  
• Multiple Contact Management Centers. Cogent is experienced in providing Multiple Contact Management services. Cogent can thus provide its customers a Centralized, Distributed or Hybrid model for their outsourcing services.
  
  
• Rich experience: Cogent has been in Customer Care Outsourcing services for 8 years, which makes us India's first voice based call center. Our rich heritage allows us to understand and provide the finest services to our customers.
  
  
• Cutting-Edge Infrastructure. Our infrastructure is highly secure, reliable and scalable to handle complex processes.
  
  
• Synchronized reporting and routing. Our service solutions allow you to obtain a real time view of customer contacts and the software makes contact-routing decisions for populating agent desktop applications.
  
  
• Trained, customer-centric staff. A highly skilled and customer-centric workforce trained in technical skills and "soft" skills engender a close bond between you and your customer.
  
  
• Flexibility. As your business expands, or as you face peak customer contact periods in the customer life cycle, you need an outsourcer that can ramp-up quickly to support your growth. You need not look any further...