Synergy CRM software program is specifically designed to help you automate the customer management process, but also help you move from using CRM as sales and marketing tool to improve customer services.Request DEMO
CRM Prominent Features
When an incident occurs at an ATM, the software automatically raises a ticket. The ticket is automatically allocated to the right service personal.
Escalation and Notification
The Escalation and Notification module is user configurable and can be customized according to any requirement.
Once the ticket is raised and allocated, the next activity begins. The problem has to be identified and passed onto the right service personal that will be able to sort out the issue.
When the service personal receives the incident ticket, he rushes to the right site to sort out the issue. In case the problem requires RMA or Spare, then he will initiate the workflow process.
Type of service management business industry
With Synergy CRM, our key activities became measurable, which helped us improve our customer services. It is a great tailor-made solution for Field Service Management.
Before Synergy CRM, our operations management through excel led to many operational difficulties. After Synergy CRM, our problems were solved and overall productivity increased.