At Synergy CRM, we empower service-oriented businesses with smarter, streamlined customer relationship management. More than just software, we deliver an intuitive and impactful experience designed to elevate customer satisfaction and operational efficiency. Developed by Cogent Innovations Private Ltd., part of the esteemed Cogent Group, Synergy CRM carries forward a legacy of innovation and precision, offering solutions that are unique, reliable, and tailored to every business need.
We believe clarity and user-friendliness are at the heart of effective technology. From conceptualization to implementation and continuous support, every touchpoint is built on a commitment to excellence and smooth service delivery. Our mission is to help businesses perform at their best-boosting competitiveness, optimizing resources, and enhancing productivity. Think of Synergy CRM as your trusted IT advisor, always by your side to guide you in making the right choices for your company’s future.
Backed by over a decade of delivering telecommunications and business solutions, Cogent Innovations has earned trust across India and beyond.
We're proud to offer strong on-ground support across India, with installations worldwide ensuring consistent service wherever you are.
We endorse only top-tier products. Our strategic alliances with premier international vendors allow us to offer solutions that align perfectly with your needs.
What truly defines us is our people. We genuinely care, and our vision-to be the best-is anchored in getting it right for you, every time.
Each feature and system is built with strategic
and scalable architecture
in mind designed to grow alongside your business.
We adhere to industry standards and best
practices, ensuring data
privacy, compliance, and protection are baked into every
process.
From deployment to daily use, our support team is
24x7 proactive,
responsive, and committed you’re never on your own.
“With Synergy CRM, our key activities became measurable, which helped us improve
our
customer service. It is a great tailor-made solution for Field Service Management.”
“Before Synergy CRM, our operations management through excel led to many operational difficulties. After Synergy CRM, our problems were solved and overall productivity increased.”
Predictive maintenance AI with
multi-system
coordination for manufacturing operations. Achieved 85% downtime reduction, saving
₹18 crores annually with ROI in 8 months.
Patient impact prioritization with predictive maintenance for critical care equipment.Ensured 99.7% uptime and zero patient care disruptions within 4 months.
Autonomous resolution with intelligent escalation for repetitive technical issues. Resolved 70% of tickets automatically, improving customer satisfaction by 45%.
Harness 20+ years of expertise and the power of AI to streamline workflows, cut downtime, and boost efficiency. Let’s turn your service challenges into success stories-starting now.
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