Automotive Parts Manufacturer
Predictive maintenance AI with multi-system coordination for manufacturing operations. Achieved 85% downtime reduction, saving ₹18 crores annually with ROI in 8 months.
Move beyond service management software to true autonomous service intelligence.From prediction to prevention — transform the way your business runs.
Almost every service task falls into just 5 workflows.
We’ve trained AI to know each one inside out, its bottlenecks, its blind spots, and the smartest way to get it done.
Technician dispatch has always been a game of chance—send the
wrong person, and you’re looking at delays, repeat visits, and
frustrated customers.
Predictive AI changes that. By analyzing past fixes, skills, and even
equipment history, it ensures the right technician arrives with the
right tools the first time. The result? A 60% boost in first-time fix
rates. For industries like manufacturing, medical equipment, and labs,
that means less downtime, safer operations, and happier clients.
OEMs live in a world of sprawling partner networks—dealers,
distributors, repair shops—all working at different speeds.
Managing them often eats up more time than the work itself.
AI-powered coordination cuts through the noise, automating
scheduling, routing, and communication. The payoff? A 50%
reduction in partner management overhead. For white goods,
electronics, and automotive industries, it turns a messy web into a
smooth, synchronized machine.
A manufacturing plant or hospital isn’t one system—it’s dozens of
interconnected ones. When something breaks, finding the root cause
can take hours or days.
AI thrives in this complexity. By correlating issues across products
and environments, it accelerates resolution by 40%. For data centers,
plants, and hospitals, that means fewer blind spots, faster fixes, and
smoother operations where every minute matters.
Traditional help desks drown in tickets—most of which are
repeatable, routine, and predictable.
With intelligent routing and automation, AI can resolve up to 70%
of issues without human input. Users get answers instantly, support
teams focus on the critical problems, and organizations in software,
telecom, and finance finally see service turn from reactive to
proactive.
Walk-in service centers often mean one thing: waiting. Long lines,
frustrated customers, and inconsistent service delivery.
AI flips the script. By optimizing walk-ins, managing queues, and
predicting peak demand, it cuts wait times by 45%. For consumer
electronics, automotive, and retail, service centers transform into
experience centers where customers walk in and walk out with
smiles, not wasted hours.
From cutting factory downtime to keeping medical equipment at peak performance,
our AI tackles challenges head-on—delivering smarter, smoother operations.
AI cut calibration backlogs by 3 weeks and speed cycles 40% faster with predictive maintenance and scheduling.
AI boosted partner coordination by 60%, automating dispatch across 200+ service partners nationwide.
Predictive cash management cut unexpected ATM downtime by half, cutting customer complaints significantly.
AI prevented 95% of critical failures, keeping vital hospital equipment up and running.
AI resolved 70% of help desk tickets automatically, freeing teams to tackle complex issues.
Predictive maintenance cut unplanned production downtime by 85%, streamlining parts ordering.
Years Service
Organizations
Boosting Efficiency
Critical Operations
Every industry has unique service challenges.
Our AI understands your specific workflows, compliance requirements, and customer expectations.
Field Service Operations + Site Management with predictive maintenance and production impact assessment.Minimizes downtime during service with 85% reduction in unplanned production stoppages.
Field Service Operations + Help Desk with patient safety prioritization and regulatory compliance. Ensures life-critical equipment reliability with 99.7% uptime.
Help Desk + Site Management with automated resolution and intelligent escalation. Resolves 70% of issues without human intervention.
Service Centers + Partner Management with walk-in optimization and partner coordination. Delivers 60% improvement in service consistency.
Service Centers + Field Service Operations with vehicle downtime minimization and mobile service optimization. Reduces repair completion time by 50%.
Help Desk + Site Management with security-first, compliant resolution.Maintains 99.9% compliance with improved customer satisfaction.
Manufacturing & Industrial Equipment
Healthcare & Medical Devices
Information Technology & Software
Consumer Electronics & Appliances
Automotive & Transportation
Financial Services & Fintech
“With Synergy CRM, our key activities became measurable, which helped us improve
our customer service. It is a great tailor-made solution for Field Service Management.”
“Before Synergy CRM, our operations management through excel led to many operational difficulties. After Synergy CRM, our problems were solved and overall productivity increased.”
Predictive maintenance AI with multi-system coordination for manufacturing operations. Achieved 85% downtime reduction, saving ₹18 crores annually with ROI in 8 months.
Patient impact prioritization with predictive maintenance for critical care equipment. Ensured 99.7% uptime and zero patient care disruptions within 4 months.
Autonomous resolution with intelligent escalation for repetitive technical issues. Resolved 70% of tickets automatically, improving customer satisfaction by 45%.
Harness 20+ years of expertise and the power of AI to streamline workflows, cut downtime, and
boost efficiency. Let’s turn your service challenges into success stories—starting now.